Privacy Policy

This Privacy Policy explains how Serene Spa ("we", "us") collects, uses and protects information when you visit our website, request an appointment, or contact us. By using this site, you agree to the practices described below.

We collect information you provide directly — such as your name, email, phone number and message content — when you fill out our booking, contact or newsletter forms.

We also collect limited technical information automatically, such as browser type and general usage patterns, to help us keep the site working well.

Information you submit is used to respond to booking requests and enquiries, confirm appointments, and — only if you opt in — send occasional newsletter updates. We do not sell your personal information to third parties.

We use minimal local storage to support core site functionality, such as keeping you signed in. This site does not currently use third-party advertising or tracking cookies.

We do not share your personal information with third parties except where necessary to operate the business (for example, a booking or email service provider) or where required by law.

We take reasonable technical and organizational measures to protect the information you share with us. No online system is completely secure, so we encourage you to avoid sending sensitive information via public or unsecured channels.

You may request access to, correction of, or deletion of your personal information at any time by contacting us using the details below.

Our services and this website are not directed at children, and we do not knowingly collect information from anyone under 16.

We may update this policy from time to time. Material changes will be reflected by updating the date at the top of this page.