Frequently asked questions
Everything you need to know before your visit — grouped by topic for a quick scan.
We recommend booking at least 48 hours ahead, especially for weekend slots and couple's retreats. Walk-ins are welcome subject to availability.
Use the booking page to choose a treatment, therapist and time, or call our front desk directly — both are confirmed within a few hours.
Reschedule or cancel up to 24 hours before your appointment for a full refund. Late cancellations are subject to a 50% service charge.
Yes — for parties of 4 or more, contact us directly so we can block private suites and match staffing to your group size.
Just yourself — robes, slippers and towels are provided. Arrive 15 minutes early to settle in and fill out a short wellness form.
Yes — every treatment, including couple's rituals, takes place in a private, closed-door suite. We never share rooms between guests.
Call ahead if you can — treatments may be shortened to protect the next guest's appointment, at the same full-session price.
Browse our services page for a breakdown of each ritual, or tell our front desk what you're looking for — relaxation, muscle relief, skin concerns — and they'll recommend a fit.
Yes, many guests pair a massage with a facial or a sauna cycle — our Signature package already bundles a few favorites together.
Yes — oils, masks and scrubs are made from cold-pressed, natural ingredients, and we avoid synthetic fragrance throughout.
Yes, digital and physical gift cards are available for any treatment or package — a popular choice for birthdays and anniversaries.
Yes, complimentary parking is available directly behind the building, with additional street parking nearby.
Still have a question?
Our front desk is happy to help directly — call, email, or send a message anytime.